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terms of delivery and payment

A. Information on delivery

As a rule we deliver only to the countries indicated below. Depending on the volume of your order shipment will be made by DHL or UPS. Please find the shipping costs in the table below.

Should you want to have your order shipped to another country not mentioned here please contact us by mail (info@chocqlate.com) and let us know which articles and which quantities you want to order, to which address in which country the order is to be shipped (also indicating the post code): We will then tell you whether we will be able to deliver the articles to your country and what will be the costs of delivery for this shipment, since we will have to enquire the shipping costs from our carriers first.

I. Delivery within Germany:

within Germany

≤ 0,64kg ≤ 1kg ≤ 3kg ≤ 5kg ≤ 10kg
3,00€ 4,30€ 4,70€ 5,60€ 6,60€


Delivery to the German islands is exclusively done with DHL. Only DHL does not charge any additional fees for shipment to the German islands.


Free shipment

If your order exceeds the amount of 35 Euro shipment within Germany will be free free of charge.


Cash on delivery

At the moment we do not offer cash on delivery.

II. Shipment to other countries

Delivery is offered to the following countries:

  • Austria
  • Switzerland

Free shipment

For orders that are shipped to countries outside of Germany we unfortunately cannot offer delivery free of costs for any volume of your order.


Shipment with cash on delivery

At the moment we do not offer cash on delivery to other countries outside of Germany.

Please find the shipping costs in the following table:


Shipment to Austria

≤ 5kg ≤ 10kg
5,90€ 12,00€



Shipment to Switzerland

≤ 2kg ≤ 5kg ≤ 10kg
16,90€ 26,90€ 30,00€


Other costs that might possibly occur for deliveries to other countries outside of Germany.

If orders are shipped to countries outside of the European Union some other additional costs might occur that are beyond our responsibility and that have to be borne by you. These are for example costs for transaction costs charged by banks (e.g. fees for money transfers, exchange fees) or customs duties and import taxes. For further information please refer to http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and for import turnover tax to http://auskunft.ezt-online.de/ezto/Welcome.do. Particular information for Switzerland is found here: http://xtares.admin.ch/tares/login/loginFormFiller.do.

III. Calculation of the shipment charges

Weight of the goods including packaging

Please calculate your shipment charges for each product on the basis of the particulars below. Please note that the weights indicated above refer to the weight of the goods including packaging. Hereafter you find a list of the weights of the individual articles including packing material.


Chocolate Making Kits

240g Kit 0,65kg
600g Kit 1,2kg
1240g Kit 1,7kg


ChocQbars

per bar 0,11kg


Chocolate moulds

per mould 0.1kg


Ready-made chocolates

per bar 0.04kg


Packing material

Cases 0.1kg
Ballotins 0.005kg
Boxes for chocolate bars 0.1kg
Boxes 0.007kg
Cases 0.1kg


Snacks

Cocoa beans, 100g 0.11kg
Cocoa beans, 200g 0.21kg
Sour cherries, 100g 0.11kg
Cashew cocoa, 100g 0.11kg
Cashew cocoa, 200g 0.21kg
Coconut confectionery, 100g 0.11kg

The delivery costs will be automatically calculated in your shopping basket and will be clearly shown before you finally place your order.

B. PAYMENT INFORMATION

I. Domestic shipments

For delivery within Germany we offer the following payment methods, unless otherwise indicated in the product description:

  1. Delivery on account
  2. Credit card
  3. Payment by PayPal
  4. Payment by sofortueberweisung.de

II. International shipments

For delivery to other countries outside of Germany we offer the following payment methods, unless otherwise indicated in the product description:

  1. Credit card
  2. Payment by PayPal
  3. Payment by sofortueberweisung.de

III. Detailed information on the individual methods of payment

1. Payment after delivery

After receipt of the invoice please transfer the amount to be paid to our account within the term of payment. You will receive all details regarding your payment after your order via eMail.


2. Credit card

Conveniently pay by credit card. We accept the following credit cards:

  • Visa
  • Mastercard

3. Paypal

Paying savely and convenient with Paypal. Paypal won't pass your information on to third parties. When choosing Paypal for you payment you will be automatically forwarded to Paypal. After you have signed into your Paypal account and verified your payment you will be automatically lead back to our online shop. Back in our shop you can complete your order.


4. Sofortueberweisung.de

Conveniently pay by using sofortueberweisung.de to pay with online banking. Sofortüberweisung won't pass your information on to third parties. When choosing Sofortüberweisung for you payment you will be automatically forwarded to sofortueberweisung.de. After you have signed into your online banking account and verified your payment you will be automatically lead back to our online shop. Back in our shop you can complete your order.


* All prices incl. legal VAT. excl. shipping costs
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Contact

  • Service Hotline

  • 09.00h - 17.00h:

  • +49 (0) 89 54 04 24 60

  • Service E-Mail

  • shop@chocqlate.com

  • Biozertifiziert durch DE-ÖKO-005